/* Customer-service portal. Builds on site.css tokens; a denser working
   surface than the public pages because staff sit at it all day. */
body[data-page=staff]{background:var(--ground)}
.staff-bar{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:12px 28px;background:var(--white);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.staff-brand{display:flex;align-items:center;gap:16px}
.staff-brand img{height:40px;width:auto}
.staff-brand span{font:650 15px/1.2 var(--display);color:var(--muted);padding-left:16px;border-left:1px solid var(--line)}
.staff-who{display:flex;align-items:center;gap:18px;font-size:13px;color:var(--muted)}
.staff-who .link-button{font-size:13px;color:var(--ink);min-height:40px}
.staff-loading{padding:60px 28px;color:var(--muted)}

/* sign-in */
.staff-signin{max-width:460px;margin:70px auto;padding:34px 36px;background:var(--white);border-radius:var(--panel)}
.staff-signin h1{font-size:36px;margin-bottom:12px}
.staff-signin>p{color:var(--muted);margin-bottom:24px}
.staff-signin .btn{width:100%}

/* workspace */
.desk{display:grid;grid-template-columns:minmax(330px,400px) minmax(0,1fr);height:calc(100vh - 65px)}
.queue{display:flex;flex-direction:column;min-height:0;background:var(--white);border-right:1px solid var(--line)}
.queue-head{padding:18px 18px 12px;border-bottom:1px solid var(--line)}
.queue-head input{width:100%;min-height:44px;padding:10px 12px;border:1px solid #9eaeb5;border-radius:var(--radius);font-size:15px}
.queue-head input:focus{outline:2px solid var(--blue);outline-offset:1px;border-color:var(--blue)}
.filters{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}
.filters button{border:1px solid var(--line);background:var(--white);border-radius:999px;padding:6px 11px;font-size:12px;font-weight:600;min-height:32px}
.filters button[aria-pressed=true]{background:var(--ink);border-color:var(--ink);color:var(--white)}
.filters b{font-weight:700;margin-left:4px;font-variant-numeric:tabular-nums}
.queue-meta{display:flex;justify-content:space-between;gap:10px;margin-top:10px;font-size:11px;color:var(--muted)}
.queue-list{overflow-y:auto;flex:1;padding-bottom:30px}
.group h2{position:sticky;top:0;z-index:1;display:flex;justify-content:space-between;font:650 12px/1 var(--body);letter-spacing:.06em;text-transform:uppercase;color:var(--muted);background:#f7f9f9;padding:11px 18px;border-bottom:1px solid var(--line)}
.row{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:var(--white);padding:13px 18px 13px 15px;border-left:3px solid transparent}
.row:hover{background:#f5f8ff}
.row[aria-current=true]{background:#eef2ff;border-left-color:var(--blue)}
.row-top{display:flex;justify-content:space-between;gap:10px;font-size:11px;color:var(--muted);font-variant-numeric:tabular-nums}
.row-name{display:block;font-weight:650;font-size:15px;margin:3px 0 2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.row-line{display:flex;justify-content:space-between;gap:10px;font-size:13px}
.row-line span:last-child{font-variant-numeric:tabular-nums;white-space:nowrap}
.flags{display:flex;flex-wrap:wrap;gap:5px;margin-top:7px}
.flag{font-size:11px;font-weight:600;padding:2px 7px;border-radius:4px;background:#e7eefc;color:#304c88}
.flag.warn{background:#fff1e6;color:#9a3d0b}
.flag.bad{background:#fdecec;color:var(--error)}
.flag.good{background:#e6f4ee;color:var(--success)}
.queue-empty{padding:30px 18px;color:var(--muted);font-size:14px}

.work{overflow-y:auto;min-height:0}
.work-empty{display:grid;place-content:center;text-align:center;height:100%;color:var(--muted);padding:30px}
.work-empty h2{font-size:28px;color:var(--ink);margin-bottom:10px}
.order{max-width:980px;padding:26px 36px 70px}
.back{display:none}
.order-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;flex-wrap:wrap}
.order-ref{font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.order-head h1{font-size:clamp(30px,3vw,40px);margin-top:4px}
.order-head .sub{color:var(--muted);margin-top:6px;font-size:15px}
.stage{font-size:12px;font-weight:700;padding:6px 11px;border-radius:999px;background:#e7eefc;color:#304c88;white-space:nowrap}
.stage.done{background:#e6f4ee;color:var(--success)}
.stage.off{background:#e3e7e9;color:var(--muted)}
.stage.wait{background:#fff1e6;color:#9a3d0b}

.next{margin-top:22px;padding:22px 24px;background:var(--blue);color:var(--white);border-radius:var(--panel)}
.next.calm{background:var(--white);color:var(--ink)}
.next-label{font-size:11px;letter-spacing:.08em;text-transform:uppercase;opacity:.8}
.next h2{font-size:25px;margin:6px 0 6px}
.next p{font-size:14px;opacity:.92}
.next form{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end;margin-top:16px}
.next form .field{margin:0;flex:1;min-width:220px}
.next form .field>label{color:inherit}
.next .btn{min-height:50px}
.next:not(.calm) .btn{background:var(--white);color:var(--blue)}
.next:not(.calm) .btn:hover{background:#e9efff}
.next:not(.calm) :focus-visible{outline-color:var(--white)}

.problem{margin-top:14px;padding:12px 16px;border-radius:var(--radius);background:#fdecec;color:var(--error);font-size:14px;display:flex;gap:14px;align-items:center;flex-wrap:wrap}
.problem .link-button{color:var(--error);font-weight:650}
.saved{margin-top:14px;padding:10px 16px;border-radius:var(--radius);background:#e6f4ee;color:var(--success);font-size:14px}

.panels{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}
.panel{background:var(--white);border-radius:var(--panel);padding:20px 22px;min-width:0}
.panel.wide{grid-column:1/-1}
.panel h3{font:650 17px/1.2 var(--display);letter-spacing:-.01em;margin-bottom:12px;display:flex;justify-content:space-between;gap:12px;align-items:baseline}
.panel h3 small{font:400 12px var(--body)}
.kv{display:grid;grid-template-columns:118px minmax(0,1fr);gap:8px 14px;margin:0;font-size:14px}
.kv dt{color:var(--muted)}
.kv dd{margin:0;overflow-wrap:anywhere;white-space:pre-line}
.kv a{color:var(--blue);text-decoration:underline;text-underline-offset:3px}
.kv .total{font-weight:700}
.contact-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}
.contact-actions a{display:inline-flex;align-items:center;min-height:40px;padding:8px 13px;border:1px solid var(--line);border-radius:var(--radius);font-size:13px;font-weight:600}
.contact-actions a:hover{border-color:var(--blue);color:var(--blue)}
.panel form .field{margin-bottom:12px}
.panel form .field input,.panel form .field select,.panel form .field textarea{min-height:44px;font-size:15px}
.panel form .field textarea{min-height:74px}
.panel .btn{min-height:44px;padding:10px 16px;font-size:14px}
.form-row{display:grid;grid-template-columns:160px 1fr;gap:12px}
.hint{font-size:12px;color:var(--muted);margin-top:8px}
.danger summary{cursor:pointer;font-size:14px;font-weight:600;color:var(--error);min-height:36px;display:flex;align-items:center}
.danger .btn{background:var(--error)}
.danger .btn:hover{background:#8a1f1f}

.mail{list-style:none;margin:0;padding:0;font-size:13px}
.mail li{display:grid;grid-template-columns:1fr auto;gap:2px 12px;padding:9px 0;border-bottom:1px solid var(--line)}
.mail li:last-child{border-bottom:0}
.mail .who{color:var(--muted);overflow-wrap:anywhere}
.mail .st{font-weight:650;text-align:right}
.mail .st.sent{color:var(--success)}.mail .st.failed{color:var(--error)}.mail .st.sending,.mail .st.superseded{color:var(--muted)}
.history{list-style:none;margin:0;padding:0}
.history li{position:relative;padding:0 0 16px 22px;font-size:14px}
.history li::before{content:'';position:absolute;left:4px;top:7px;width:7px;height:7px;border-radius:50%;background:var(--line)}
.history li::after{content:'';position:absolute;left:7px;top:17px;bottom:0;width:1px;background:var(--line)}
.history li:last-child::after{display:none}
.history li.staff::before{background:var(--blue)}
.history li.bad::before{background:var(--error)}
.history .meta{font-size:12px;color:var(--muted)}
.history .text{white-space:pre-line;overflow-wrap:anywhere}

@media(max-width:1100px){.panels{grid-template-columns:1fr}.order{padding:22px 24px 60px}}
@media(max-width:760px){
  .staff-bar{padding:10px 16px}.staff-brand img{height:32px}.staff-brand span{font-size:13px;padding-left:12px}
  .staff-who #who-email{display:none}
  .desk{display:block;height:auto}
  .queue{border-right:0;min-height:calc(100vh - 57px)}
  .queue-list{overflow:visible}
  .desk.has-order .queue{display:none}
  .desk:not(.has-order) .work{display:none}
  .order{padding:14px 16px 50px}
  .back{display:inline-flex;align-items:center;min-height:44px;margin-bottom:6px;color:var(--muted);font-size:14px;border:0;background:none;padding:0}
  .form-row{grid-template-columns:1fr;gap:0}
  .kv{grid-template-columns:96px minmax(0,1fr)}
  .next{padding:18px}.next form .field{min-width:100%}
  .staff-signin{margin:30px 16px;padding:26px 22px}
}