Three versions of the customer site lead the work. The supporting screens below show what happens after an order is placed.
03 / First version
Concrete Online — the website
The first version of the website, with its dedicated booking flow, company profiles, previous orders and three languages.
The working set
Behind the sites
Operations, business material and the other route into the same ordering model.
Behind the order
Customer service
The shared staff queue for supplier replies, payments, follow-ups and notes.
Supplier portal
Open jobs, accepted work and completed pours for concrete suppliers.
Customer portal
Each order from request through supplier acceptance, payment and pour.
The four emails
The supplier offer, missed-job note, payment request and confirmation.
Business
Conditions of sale
A first draft for legal review, covering price, confirmation and site access.
Supplier research
Published supplier advice checked against the current site and ordering model.
Other front doors
Pourhouse
The configure, price and book flow applied to concrete pump hire.