The price is on the page, day or night, with every fee itemised. Being easy to price is not the same as being hard to reach — if the drive is tight, the date has moved or a pour is going wrong right now, there is a person on the end of this.
Orders, changes, access questions, and anything that has gone wrong on site. One number — there is no separate line that answers faster because you are spending more.
Early, because pours are. If a machine is due on site and something has changed, ring — do not email.
Answered within one working day. Quote your job reference if you have one — it is on the confirmation and on the docket.
Same inbox, same people. There is no complaints address that answers slower than the sales one.
Most people never need to ring. That is the idea — but the number is there, and it is answered.
Price a pump →